Policy – Products

Delivery Policy – Products

All deliveries require a signed or confirmed proof of delivery from the registered customer or an authorized recipient.

Shipping Process

  • Orders are processed after payment confirmation.
  • Products are carefully prepared and handed over to the courier for delivery.
  • Customers will receive their order within 1–3 working days from the date of order confirmation.

Delivery Fees

  • Delivery charges (if applicable) will be clearly displayed at checkout.
  • Any applicable free delivery promotions will be shown on the website at the time of purchase.

Delivery Timeframe

  • Standard delivery time is 1–3 working days from the date of order confirmation.
  • No separate estimated delivery time will be communicated, as delivery follows a standard timeframe.

Payment Confirmation – Services

Upon successful payment, customers will receive an official payment confirmation via:

  • Email and/or
  • SMS notification (where applicable)

Payment confirmation is typically sent within a few minutes up to 24 hours after the transaction is completed.

Refund Policy

Refunds, where applicable, will be processed back to the original mode of payment only.

Processing Time

  • Refunds may take between 10 to 45 days, depending on the issuing bank or payment provider.

Eligible Refund Cases

Refunds may be considered under the following conditions:

  • The wrong product was delivered.
  • The product is defective.
  • The product was damaged during shipping.
  • The product shows signs of tampering.

General Terms

  • Return, refund, and cancellation terms are clearly displayed on the website prior to purchase.
  • Customers are advised to review all policies before completing their order.

Cancellation Policy

Cancellation Requests

  • Cancellation requests must be submitted within the timeframe specified on the website for each product or service.
  • Requests may not be accepted once the order has been processed or dispatched.

Conditions

  • Cancellations and replacements are subject to approval based on order status and product type.
  • Certain products or services may not be eligible for cancellation once confirmed.

Important Notice

If no cancellation policy applies to a specific product or service, this will be clearly stated before purchase to ensure full transparency and avoid any misunderstanding or disputes.